ChillaHub Privacy Policy
Last updated: January 2025
Overview
ChillaHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our AI portal website and services.
Information We Collect
Account Information
When you register for a ChillaHub account, we collect:
- Name and email address
- Account credentials (username and encrypted password)
- Activation codes (for free trial access)
- Payment information (for paid subscriptions)
- Transaction history
Content You Provide
We collect the content you input into our services, including:
- Text conversations and prompts
- Files, images, and documents you upload
- Generated content from AI interactions
Technical Information
We automatically collect:
- IP address and general location information
- Browser type and device information
- Usage patterns and service interaction data
- Log data including access times and features used
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze service usage
- Improve user experience
How We Use Your Information
We use your information to:
Third-Party AI Services
ChillaHub integrates with leading AI service providers. When you use our services:
- Your content may be processed by third-party AI models
- These providers have their own privacy policies
- We select providers based on their data protection standards
- We do not control how third-party AI services process your data
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with trusted vendors who help us:
- Process payments
- Provide hosting and technical infrastructure
- Monitor service security
- Analyze usage patterns
Legal Requirements
We may disclose information when required to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security threats
- Respond to lawful government requests
Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement industry-standard security measures including:
Data encrypted in transit and at rest
Regular security reviews and testing
Strict authentication and authorization
Protected payment processing
Important: However, no internet transmission is 100% secure. Please use caution when sharing sensitive information.
Data Retention
We retain your information:
You can delete your conversations and uploaded files through your account dashboard.
Your Rights and Choices
You have the right to:
To exercise these rights, contact us at adai@chillahub.ai or through your account settings.
International Data Transfers
Your information may be processed and stored in various countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
Children's Privacy
ChillaHub is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. Users under 18 must have parental permission to use our services.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
For data subject access requests or privacy concerns, please use our dedicated privacy contact methods above.
This Privacy Policy was last updated on January 2025 and is effective immediately.